Every purchase on GolfCartsMarketplace.com is covered by our Buyer Protection Program. While sellers manage their own inventory, our platform ensures fair resolution for all returns.

Key Policy Summary

• Return Window: 30 days from delivery date
• Condition Required: Unused, original packaging + all accessories
• Non-Returnable: Custom builds, used/altered items, sale products
• Refund Timeline: 7-10 business days after inspection
• Handling Time:2-3 Days

How Returns Work

Step 1: Request Authorization

• Email: contact@golfcartsmarketplace.com
• Call: +1 970-347-0055 (Press 4)
  Include: Order #, Photos, Reason for Return

Step 2: Prepare Your Shipment

• Vehicles: Must have <5 miles, no scratches/dents
• Accessories: Original tags + unopened packaging
• All Items: Include all manuals/certificates

Step 3: Return Shipping

• Buyer pays return freight (tracking required)

Step 4: Refund Processing

• Full Refund: If criteria met (minus shipping)
• Partial Refund: Deductions for damage/missing parts
• Payment Method: Original form only

Special Cases

Exchanges

• Free replacement if defective/wrong item shipped
• Must be identical model (subject to availability)

Gift Returns

• Gift certificate issued for return value
• Original purchaser must initiate return

Seller-Specific Policies

Some sellers offer:
• Extended 60-day returns (marked with 🏆 badge)
• Free return shipping (see product page)

Fees & Deductions

• Restocking Fee: 10% for non-defective returns
• Shipping Costs: Non-refundable
• Damage Fees: Up to 25% of item value

Shipping Fee: $395